Shipping & Delivery
LOCATION
Everything is shipped from China.
It takes us 7-10 working days (depending on the customization that you want) to fulfill your order because our straps are crafted by hand. Your items will be sent out once they have been finished, so a little patience deserves the premium customized leather straps on your wrist. The drwatchstrap products are shipped globally with Airmail or DHL/EMS Express for overseas deliveries. We do not ship products to the US APO/ FPO addresses. There are should be the physical address of the product delivery.
SHIPPING COUNTRIES
SWe are experienced ship watch bands to worldwide include USA/ UK / Canada / Australia / Belgium / Chile / Czech Republic / England / Finland / France / Germany / Greece / Holland / India / Netherlands / Hungary / Ireland / Israel / Italy / Japan / New Zealand / Norway / Poland / Portugal / Qatar / Saudi Arabia / Singapore / Sweden / Switzerland / Thailand / Turkey / United Arab Emirates UAE and worldwide.
CUSTOMS
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country. Though we will declare the package as low value $20 to avoid customs duty charge.
GUARANTEE DELIVERY
Unlike other watch strap seller we guaranteed a safe delivery. In the unlikely event that your package should get lost in transit, we will re-send a replacement no questions asked.
- 100% satisfaction guarantee!
- 100% perfect fit guarantee!
- 100% delivery guarantee!
- Don’t like something you bought? Tell us, and we’ll be happy to issue a full refund.
SHIPPING TIME
Shipping time varies by location. These are our estimates:
| Location | *Estimated Flat Fate Shipping Time | *Expedited Shipping Time |
| United States | 10-30 days | 5-10 days |
| Canada, Europe | 10-30 days | 5-10 days |
| Australia, New Zealand | 10-30 days | 5-10 days |
| Mexico, Central America, South America | 15-30 days | 5-10 days |
| Asian (Hong Kong, Japan, Singapore, Philipine) | 15-30 days | 5-10 days |
*Max delivery time – 45 business days.
*This doesn’t include our 2-3 day processing time.
*Peak season NOT included (Peak Season from Oct 1st – Jan 30th) — Christmas time delivery time would be approximately double shipping time as above.
TRACKING INFORMATION
As soon as your order is dispatched you will be emailed an unique tracking code to track the progress of your delivery. Every order you place through our website is traceable 24/7.
- FedEx: https://fedex.com/
- Registered Mail: http://www.17track.net/en
- DHL Waybill number: www.dhl.com
- DHL shipper’s reference number tracking site, http://www.dhl.com/en/express/tracking/shippers_reference.html
Be sure to change the ‘*Date range for shipment – From’ to earlier date to track the shipper’s reference number we gave you.
FREE RETURN
You have up to 14 calendar days from the time you receive your item(s) to initiate a return. Please see our return & refund policy section for more details.
If you have any other questions, please contact us and we will do our best to help you out.
